Privacy Policy

Last updated: November 27, 2025

Woodsie Wonder operates this website and online store, including all related information, features, tools, products and services (the “Services”). Our store runs on Shopify, which enables us to offer a secure and seamless shopping experience.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit our site, make a purchase, interact with our Services or communicate with us. If anything in this Privacy Policy conflicts with our Terms and Conditions, this Privacy Policy governs in relation to the collection and processing of your personal information. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term personal information, we refer to information that identifies you or can reasonably be linked to you. Information that is anonymised or de-identified so that it cannot be linked to you is not considered personal information. Depending on how you use the Services, we may collect or process the following categories:

Contact details

Name, billing and shipping address, phone number, email address.

Financial information

Payment card details, payment confirmations, transaction information and related data (securely processed by our payment partners).

Account information

Username, password, preferences and account settings.

Transaction information

Products viewed, added to cart, purchased, returned or exchanged, as well as previous order history.

Communications

Information you share with us through customer support or other contact channels.

Device information

IP address, browser type, device identifiers and similar technical data.

Usage information

How you navigate, interact with and use the Services.

Where We Collect Personal Information From

We may collect information from:

You directly, when you create an account, make a purchase or contact us.
Your device, through cookies and similar technologies.
Our service providers, such as payment processors or logistics partners.
Business partners or third parties, where permitted by law.

How We Use Your Personal Information

To provide and improve our Services. Including processing your orders, handling payments, arranging delivery, managing returns, maintaining your account, saving your preferences and personalising your shopping experience.

For marketing and communication

To send newsletters, updates and promotional messages (only where permitted), and to show relevant advertisements based on your activity on our and other websites.

For security and fraud prevention

To authenticate accounts, detect misuse, protect our Services and maintain a safe shopping environment.

To communicate with you

Providing support, answering questions and sending important service updates.

To meet legal obligations

Including responding to lawful requests, handling disputes or complying with regulations.

How We Share Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

With Shopify, which hosts our store and processes data to provide the Services.
With service providers such as payment processors, cloud storage providers,
analytics partners, logistics partners and other vendors.
With marketing and advertising partners for personalised advertising.
With third parties, such as social media integrations or shipping partners.
Within our corporate group, if applicable.
As part of a business transaction, such as a merger or acquisition.
Where required by law, including responding to legal process or government inquiries.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information as part of providing the Services. This may include data about your interactions with our store and other Shopify-powered merchants. To learn how Shopify uses your personal information, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal. Depending on your location, you may have specific rights regarding this data.

Third-Party Links

Our Services may include links to websites operated by third parties.
We are not responsible for the privacy or security of these websites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We take steps to protect your personal information, but no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes or enforce agreements.

Your Rights

Depending on where you live, you may have the following rights:

Access, know, delete or correct your personal information.
Receive a copy of your data (portability).
Manage communication preferences.
Object to processing, where applicable.
Withdraw consent, where previously given.

To exercise any of these rights, please contact us at the details below. We may need to verify your identity before processing your request, as required by law.

Complaints

If you have concerns about how your personal information is handled, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer your personal information outside your home country.
When necessary, we rely on recognised legal mechanisms such as Standard Contractual Clauses to ensure an appropriate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, new regulations or operational needs. The revised version will always be posted with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

info@woodsiewonder.com
Woodsie Wonder GmbH
Herzbergstraße 120
10365 Berlin, Germany

Woodsie Wonder is the data controller for your personal information under applicable laws.